Talk to us
Contact Treebute
Treebute is run by a small team in Pakistan. A real person reads every message — there is no ticket queue and no chatbot in front of us. Whether you are chasing an order, checking whether a species suits an occasion, or asking about corporate gifting, the channels below all reach the same people.
Ways to reach us
The fastest route, and the number you send payment screenshots to. Quote your order number and we can confirm a transfer, usually within the same working day.
Best for anything that needs a paper trail: invoices, corporate orders, data requests under our privacy policy, or partnership enquiries. We reply within one working day.
Postal address
Lahore, Punjab, Pakistan
Treebute operates online and plants through partner organisations across Pakistan; there is no walk-in shop, so please write or message before sending anything physical.
Support hours
Monday to Saturday, 9am – 7pm PKT (UTC+5). Messages sent outside those hours are answered the next working morning.
What to tell us
An order you have already placed
Have your order number ready — it starts with TRB and is on your confirmation page and in your confirmation email. You can also check its current status yourself on the track-order page without signing in.
Payment and receipts
Orders stay pending until we verify the transfer. Send the screenshot on WhatsApp with the order number; if the amount on your confirmation page does not match what you expected, message us before transferring anything.
Corporate and bulk gifting
For volume orders, branded certificates or a planting record for a sustainability report, email us with the number of trees and the timeline. We will come back with pricing and a planting schedule.
Press, partnerships and planting sites
If you run a nursery, a planting programme or a community site in Pakistan and want to plant with us, email us with the region and the capacity you can handle.
Checking an order? You can look it up yourself on the track order page — no account needed. New here? Start with the about page.